SUSTAINABILITY  »  Customers

At Ferneto, the customer is the main figure within the organization!

Just as reflected on our mission, we exist to meet the needs of our customers by offering innovative and value-creating solutions, surpassing their expectations and developing long term relationships.

Each manufacture, each professional and each investor has particular specificities, often unique in the market, therefore seeking a solution and value proposition geared towards their needs, tailored to their demands and requirements.

Looking at things from the perspective of the customer, putting ourselves in their place, understanding their dissatisfactions and acting accordingly, is how we cultivate the trust of our customers.

Focused on seeking permanent actions that can improve our products and services, we implemented an annual appraisal system of our customers’ satisfaction. Through this study we can statistically analyse all data regarding satisfaction: equipment, shipment service and technical support, among others.

Photo credits: VinothChandar


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Featured: PORTUGAL’S BEST FOLAR AND PÃO-DE-LÓ (ACIP) - 2017 On the 11th of March, yet another edition of the Best Folar and Pão-de-Ló was held, organised by ACIP, the Trade and Industry Association for Bakery, Patisserie and Similar Sectors. "PÃO DAS MULHERES" BY MOUETTE BARBOFF Mouette Barboff, a rather well-known figure in the "bread-making world" who has published various books in Portugal and France, including of particular note the book “A tradição do Pão em Portugal”, has launched another work for the "bread library". PASTY PRODUCTION MACHINE AT INTERSICOP 2017 At Ferneto, we offer a solution aimed at industrial companies that produce pasties on a large scale.A vertical cutting table, designed to include several work stations for customised recipes, work methods and a range of different production requirements.
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