SUSTAINABILITY  »  Customers

At Ferneto, the customer is the main figure within the organization!

Just as reflected on our mission, we exist to meet the needs of our customers by offering innovative and value-creating solutions, surpassing their expectations and developing long term relationships.

Each manufacture, each professional and each investor has particular specificities, often unique in the market, therefore seeking a solution and value proposition geared towards their needs, tailored to their demands and requirements.

Looking at things from the perspective of the customer, putting ourselves in their place, understanding their dissatisfactions and acting accordingly, is how we cultivate the trust of our customers.

Focused on seeking permanent actions that can improve our products and services, we implemented an annual appraisal system of our customers’ satisfaction. Through this study we can statistically analyse all data regarding satisfaction: equipment, shipment service and technical support, among others.

Photo credits: VinothChandar


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Featured: PASTY PRODUCTION MACHINE AT INTERSICOP 2017 At Ferneto, we offer a solution aimed at industrial companies that produce pasties on a large scale.A vertical cutting table, designed to include several work stations for customised recipes, work methods and a range of different production requirements. COTEPA AT THE GASTRONOMA FAIR / VALENCIA “Gastronoma” was held between the 19th and 21st of November, 2016, one of the fairs that best represents the food sector in the Valencian Community, Spain. VAGOS FIRE SERVICE WITH A VERY SWEET CALENDAR This calendar is a tribute to two of the best ways Portugal knows to express itself: through solidarity and gastronomy represented by the Vagos Fire Fighters and by Portuguese bread and cakes. This initiative will raise funds to support the Fire Service.
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