SUSTAINABILITY  »  Customers

At Ferneto, the customer is the main figure within the organization!

Just as reflected on our mission, we exist to meet the needs of our customers by offering innovative and value-creating solutions, surpassing their expectations and developing long term relationships.

Each manufacture, each professional and each investor has particular specificities, often unique in the market, therefore seeking a solution and value proposition geared towards their needs, tailored to their demands and requirements.

Looking at things from the perspective of the customer, putting ourselves in their place, understanding their dissatisfactions and acting accordingly, is how we cultivate the trust of our customers.

Focused on seeking permanent actions that can improve our products and services, we implemented an annual appraisal system of our customers’ satisfaction. Through this study we can statistically analyse all data regarding satisfaction: equipment, shipment service and technical support, among others.

Photo credits: VinothChandar


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Featured: A great initiative. Congratulations to “Cooking with cheese and humour” 2017 ... this event brought together celebrity chefs, actors and comedians in an evening full of laughter, entertainment and delicious tapas, during which cuisine (with bread playing a major role) was a reason for great celebration. Dias Bakery, a victorious track record In this house, in the factory, at the counter and on the street, everybody lives and breathes the values of this bakery company. As the business is being passed down from parents to children, the feeling is very much “bakery for evermore”. Think’in Fair committed to the bakery profession Based on the slogan “think about / reflect on” Think’in is an event where knowledge plays an essential part, bringing together schools, companies, entities and celebrities to strive for an authentic exchange of ideas
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