SUSTAINABILITY  »  Customers

At Ferneto, the customer is the main figure within the organization!

Just as reflected on our mission, we exist to meet the needs of our customers by offering innovative and value-creating solutions, surpassing their expectations and developing long term relationships.

Each manufacture, each professional and each investor has particular specificities, often unique in the market, therefore seeking a solution and value proposition geared towards their needs, tailored to their demands and requirements.

Looking at things from the perspective of the customer, putting ourselves in their place, understanding their dissatisfactions and acting accordingly, is how we cultivate the trust of our customers.

Focused on seeking permanent actions that can improve our products and services, we implemented an annual appraisal system of our customers’ satisfaction. Through this study we can statistically analyse all data regarding satisfaction: equipment, shipment service and technical support, among others.

Photo credits: VinothChandar


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