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  WHY FERNETO?  »  Technical support
 

PORTUGAL: Fastfer technical support 24h/365 days a year

In a fully integrated system, the technical support in Portugal is provided by the Fastfer Company that has the means and staff trained with the ability to respond quickly to customer technical requests.

Permanent technicians available 24h / 365 days allow for technical assistance at any point of mainland Portugal, within a maximum of 6 hours. If there is risk of stopping production, Ferneto provides a temporary equipment replacement service.

The technical assistance of bakery and pastry machines, equipment preventive maintenance, sale of parts and reconditioning of equipment and accessories are the main areas to which Fastfer pays special focus.

 

INTERNATIONAL: technical support / agents

Always in close collaboration with Ferneto, the international technical support is provided by local staff. Agents are provided with training and knowledge, necessary to the correct technical support for the customer and industry professionals.

Given the strategic importance of the technical support department, the choice and selection of partners is a fundamental action that is important to highlight and control periodically. Only then can we ensure an excellent service to the market, framed in company policies.

 

 
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Featured: The “Festival Bakery” wins in Santarém Promoted by the specialist Paulo Chagas, and with support from Ferneto and Fastfer for assembling the equipment, the Santarém Festival Bakery was open during the 11 days of the event, producing bread from the north to the south of the country, as part of programme coordinated with the municipality days scheduled by the organisers. THINK’IN 2017 focuses on bread Bakery was the central topic of this edition and served as a starting point for the dynamics developed in the T(h)alks Auditorium” and in the “T Tent”... A great initiative. Congratulations to “Cooking with cheese and humour” 2017 ... this event brought together celebrity chefs, actors and comedians in an evening full of laughter, entertainment and delicious tapas, during which cuisine (with bread playing a major role) was a reason for great celebration.
 
 
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